Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
commitment service-culture enough
Without commitment, no price will be low enough. With commitment, no price will be too high.
commitment service-culture want
When the customer makes contact, he does not want a quote. He wants a commitment.
service-culture leader mind
A great leader makes what is visible in their mind, visible to all.
service-culture customers products
If you were a customer, would you come back to buy your products or services?
service-culture complaining silent
Silent customers can be deadly. Encourage them to complain.
service-culture employee customers
Developing great employees attracts great customers.
mistake service-culture honest
Making an honest mistake is acceptable. Failing to fix it is not.
service-culture done study
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
service-culture promise quality
Quality is more than a promise, it's genuine performance.
service-culture aim knows
Always aim for 100 percent and you'll always know where to improve.
team writing service-culture
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
service-culture culture reaching
Reaching out takes nothing more than a smile.
action values taking-action
Service is taking action to create value for someone else.
service-culture up-to-you ends
The starting point is always now. The end is up to you.