Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
greatness service-culture goodness
Constant acts of goodness are worth far more than rare acts of greatness.
service-culture mirrors people
Be the mirror in which people admire their true potential.
service-culture information rich
When your staff are 'information-rich', their information can make you rich!
service-culture missing needs
Things that are obvious don't need to be talked about. Things that are missing, do.
service-culture remember problem
If they're going to remember the problem, make sure they remember it fondly.
service-culture generosity problem
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
opportunity service-culture care
Every service problem is as an opportunity to show you care.
self-esteem forget forget-you
You do more for yourself when you forget yourself.
service-culture culture ends
The true measure of what you put in, is what's received on the other end.
mean service-culture people
What does your product really mean to the people who buy it?
service-culture giving people
If you only give back what you get from other people, you're not giving as much as you can.
simple service-culture crossings
Crossing barriers can be as simple as a smile.
service-culture culture customers
The right measure is not how many customers you've got, but how closely you hold them.
service-culture worry feeling-stuck
Always do what you can do instead of worrying about what you can't.