Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
cherish valuable persons
The most valuable person is the one who cherishes the value in others.
here-i-am wells customers
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
needs action
When you see the need, take the action.
kindness acting compliance
Acting after being asked is compliance. Acting without being asked is kindness.
jargon may language
Industry jargon may not be a language your customer understands.
may experts forget
Sometimes we become so expert in our own domain, we forget that customers may be less familiar.
giving want today
Give your customers what they want today, and help them see tomorrow.
service-culture long waiting
If you wait until you have to change, you may have waited too long.
exception-to-the-rule service-culture way
Be the exception to the rule. It's the surest way to become exceptional.
service-culture way steps
The only way to go further than you've been is to take an extra step.
thinking service-culture enough
If your customers have to ask you for it, you haven't been thinking far enough ahead.
past service-culture something-better
Never rest on past success. Create something better.
service-culture done culture
If you're always doing what you've always done, you'll never see (or become) what you could be!
cutting service-culture edges
The cutting edge of service is always being honed and polished.