Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture want being-the-best
If you want to be the best, find the best in others.
service-culture promise culture
Words not kept break more than a promise.
service-culture promise littles
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
people vision want
Create a compelling service vision. When people want to, they will.
integrity essentials energy
Intelligence is useful. Energy is valuable. Integrity is essential.
Do what's right and you'll never go wrong.
You can't find what doesn't exist, but you can create it.
pay remember customers
Customers pay a price, but they remember the value.
choices quality
Quality is a choice. Choose to make it better.
recovery memorable service-culture
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
service-culture promise testimonial
Testimonials describe what has been, and are a promise of what is to come.
service-culture loyal-customers enjoy
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
great-service providers service-providers
You can't always hire great service providers, but you can create them.
turns ifs customers
If you turn your back on a customer, you turn your back on success.