Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture culture ultimate
Service is the ultimate edge. Keep it sharp.
service-culture shelter excuse
The shelter of excuses has a leaky roof.
self service-culture profound
Selfless acts are a source of profound meaning for your self and your life.
service-culture long tides
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
service-culture race pace
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
service-culture appreciate may
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
service-culture attention pay
When a customer asks what no one else has ever asked, pay close attention.
service-culture delight want
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
past service-culture today
What you did in the past is how you got to today. What you do today is how you will get to the future.
service-culture good-enough be-good
No one ever delighted a customer by being 'good enough'.
service-culture quality want
Good customers want good quality service. Great customers want it even more.
service-culture expectations faster
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
service-culture way doing-your-best
There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.
service-culture done delight
If customers say you're just 'all right', you've not done enough, you've failed to delight.