Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture trying may
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
service-culture people may
Always trust people and they may let you down. Always distrust people and you have let them down.
jargon may language
Industry jargon may not be a language your customer understands.
may experts forget
Sometimes we become so expert in our own domain, we forget that customers may be less familiar.
service-culture appreciate may
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
may results enjoy
Enjoy your work so that others may enjoy the results.
ordinary extraordinary
Everything ordinary has the potential to be extraordinary.
people term third
You can't be the third term of Bush. People want change. They want a different direction.
brought elected good manager office run theory
I think that he is a good manager who brought to office a whole different theory on how to run government, which is why he was elected in the first place.
approaches government management perhaps white
I think that he approaches government differently than perhaps his predecessors, but I don't think it has anything to do with the White House, per se, but his management style.
blame carries natural pay tone
It's natural to want to blame somebody. But I don't think that in the end, as long as he carries through with the kind of tone he set today, that he'll pay any kind of price.
bit cash flow guy smells
I must admit, there's a little bit of 'this guy smells like a winner.' And that's aiding, I think, the cash flow tonight.
bush dog eye george lap looking overcome reason running solid voters
George Bush was called a lap dog for Ronald Reagan. You have to overcome that. You have to overcome that by looking the voters right in the eye and have a solid reason why you are running for president.
along folks loyal president understand
These folks know the president very well. They get along terrific. They understand each other, and they're loyal to each other. As long as you're organized, disciplined, well-managed, they'll survive.