Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture culture
Are you doing only what you must or doing all you can?
thinking service-culture people
If you want to interest people, make them think. If you want to inspire people, make them feel.
heart winning service-culture
Convince people and you win their minds. Inspire people and you win their hearts.
service-culture people culture
Are people being the least you expect of them, or the best they expect themselves to be?
service-culture enough be-confident
Be confident enough to encourage confidence in others.
service-culture limits culture
Make your upper limit, no limit.
service-culture preparation needs
Preparation is good, but customers need results.
service-culture firsts culture
First be effective and then be efficient.
service-culture waiting forever
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
procrastination service-culture poor
Procrastination is the beginning of poor performance.
medicine service-culture culture
When something needs to be improved, take your medicine - fix it.
two service-culture way
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
service-culture culture looks
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
greatness service-culture how-you-feel
Greatness is not how you feel, it's how you make others feel.