Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture firsts steps
The first step to delighting your customers is being there when they need you.
keys service-culture treats
Employees are the key to your success with customers. Treat them well!
service-culture culture
Q: When you are already in the lead, how do you to stay ahead?
what-matters matter said
What matters more? What you said you'd do, what you hoped to do, or what you did?
steps tiny where-you-are-going
Even a tiny step is one step closer to where you are going.
important feels
You are as important as you make others feel.