Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
waiting today too-late
Don't wait. Tomorrow may be too late to do the things you can today.
profit customers
Your profits reflect the success of your customers.
giving care today
How much good can you do today? How much love can you give? How much care and kind attention?
service-culture preparation culture
Preparation clears a pathway for success.
dream reality service-culture
Plans turn promises into results and dreams into realities.
may results enjoy
Enjoy your work so that others may enjoy the results.
mean delay situation
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
giving trying approval
Your approval gives others the confidence to serve, to learn, to try.
enthusiastic service-providers providers
Enthusiastic service providers create enthusiastic customers.
people fixed unlimited
Money has a fixed value. People can have unlimited value.
service-culture effort culture
A scattered effort is a poor effort.
service-culture being-thankful customers
If your customers are demanding, be thankful.
Don't just talk about it, do it.
loyalty expectations satisfaction
Exceeding expectations is where satisfaction ends and loyalty begins.