Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
asking asks
Instead of just asking 'How did I do?' ask 'How can I do more?'
service-culture trying impossible
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?
expectations compromise argument
Compromise in your arguments, not in your expectations.
mean giving promise
Your promise means more than the words you use to give it.
yesterday today tomorrow
What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.
powerful reality vision
Vision with action makes a powerful reality.
giving people tools
Giving great service requires the right people and the right service tools.
strong today tomorrow
Let today's strong performance be your starting point for tomorrow.
service-culture imagination today
Let your imagination soar. What you can do for customers is more than you see today.
service-culture challenges doe
Challenge your own status quo - before someone else does.
service-culture culture
You can't stop change. Don't let it stop you.
skills foundation
Service skills are the foundation for your success.
strong looks genius
Make your service systems so strong that everyone looks like a genius.
customers
To see like a customer, be like a customer.