Jeffrey Gitomer
Jeffrey Gitomer
Jeffrey Gitomeris an American author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development. He lives with his family in Charlotte, North Carolina...
NationalityAmerican
ProfessionAuthor
Date of Birth11 February 1946
CountryUnited States of America
loyalty visits-you feelings
Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
mistake advertising well-known
The biggest mistake businesses make is advertising before they have become well known.
mad people needs
The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.
moving winning records
If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
voice giving mail
If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
writing thinking skills
Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
loyal-customers apathetic satisfied
Satisfied customers are apathetic. Loyal customers will be your advocate.
lunch office breakfast
Ask for the sale when the mood is right. The worst possible place is in the prospects' office. Best place is a business breakfast, lunch or dinner. Next best is your office. Next best is a trade show. Ask early, and ask often.
attitude foundation ability
Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
motivation attitude inspiration
Your mental attitude is your motivation and your inspiration.
Invest time, don't spend it.
educational way helping
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
convince ifs convinced
If you're not convinced, how can you convince others?
vacation everyday goes-on
Make everyday as productive as the day before you go on vacation.