Jeffrey Gitomer
Jeffrey Gitomer
Jeffrey Gitomeris an American author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development. He lives with his family in Charlotte, North Carolina...
NationalityAmerican
ProfessionAuthor
Date of Birth11 February 1946
CountryUnited States of America
teaching people matter
It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
aspect business customers ease judging people product rating
Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.
people want old-people
People don't want to be sold! People want to buy!
people firsts fronts
I put myself in front of people who can say yes to me, and I deliver value first.
people decision weak
People who to back and chastise themselves, or second guess themselves, for making a wrong decision or a weak decision continues to set themselves up for failure in future decisions simply because they don't trust themselves.
people way study
The best way to learn how to become trustworthy is to study other trustworthy people.
years people negative
Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
people trying ignoring-people
Ignore people who tell you 'you can't' or try to discourage you.
mad people needs
The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.
couple years people
When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
people leader inspire
To be a great leader of people - inspire them to follow you, not your rules.
people want equal
All things being equal, people want to do business with their friends.
winning people important
People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.
attitude thinking people
Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?