Jeffrey Gitomer
Jeffrey Gitomer
Jeffrey Gitomeris an American author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development. He lives with his family in Charlotte, North Carolina...
NationalityAmerican
ProfessionAuthor
Date of Birth11 February 1946
CountryUnited States of America
people want old-people
People don't want to be sold! People want to buy!
fortune ifs
If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
people firsts fronts
I put myself in front of people who can say yes to me, and I deliver value first.
selling
You don't get great at selling in a day. You get great at selling day by day.
opportunity choices customers
Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?
survival preparation prepared
Sales is survival, the best-prepared are most likely to survive.
preparation use needs
Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.
keys kind ownership
The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.
fighting winning strive
There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.
jobs upset steps
Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
luck trying friendly
How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
strong powerful being-different
One of the most powerful aspects of service - being different. What is WOW? WOW! is great service! WOW! separates the EXTRAordinary from the ordinary. WOW! Separates the strong from the weak. WOW! separates the sincere from the insincere. WOW! separates the pro's from the con's. WOW! separates the yes's from the no's. WOW! is the full measure of your personal power, and the way you use it. WOW! is doing what others can't (or won't). WOW! is what you do for others in an exceptional way. WOW! is the ticket to success. Your ticket. Are you WOW?
book media magazines
My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
stories wow
Create a story of WOW that will be retold.