Tony Hsieh
Tony Hsieh
Tony Hsiehis an American internet entrepreneur and venture capitalist. He is the CEO of the online shoe and clothing shop Zappos. Prior to joining Zappos, Hsieh co-founded the internet advertising network LinkExchange, which he sold to Microsoft in 1999 for $265 million...
NationalityAmerican
ProfessionBusinessman
CountryUnited States of America
lines inspirational-customer-service employee
Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
fun inspiration games
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
inspirational shoes passionate
We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
inspirational views mail
Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
inspirational business games
Don't play games that you don't understand, even if you see lots of other people making money from them.
inspirational service-culture suffering
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
inspirational creativity views
I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
motivation inspiration positivity
There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
both business change definitely elements fun launching quickly turn
For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
thinking trying problem
Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.
jobs hands bored
The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
today needs internet
SEO expertise is a core need for today's online businesses.
sleep games needs
You've gotta love the game. To become really good, you need to live it and sleep it.
book thinking giving
At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a giving library where we give away books to employees and visitors that we think will help with their growth, both personally and professionally. I can't wait to add The Compound Effect to our library.