Tony Hsieh
Tony Hsieh
Tony Hsiehis an American internet entrepreneur and venture capitalist. He is the CEO of the online shoe and clothing shop Zappos. Prior to joining Zappos, Hsieh co-founded the internet advertising network LinkExchange, which he sold to Microsoft in 1999 for $265 million...
NationalityAmerican
ProfessionBusinessman
CountryUnited States of America
motivational school night
I made a list of the happiest periods in my life, and I realized that none of them involved money. I realized that building stuff and being creative and inventive made me happy. connecting with a friend and talking through the entire night until the sun rose made me happy. Trick-or-treating in middle school with a group of my closest friends made me happy. Pickles made me happy.
food divorce people
Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce."
nice theory
Learn by doing. Theory is nice, but nothing replaces actual experience.
people inspire world
Help inspire people to realize they are capable of changing the world.
stories branding unfolding
A great brand is a story that never stops unfolding.
change able trouble
Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able to adapt to change and respond quickly enough.
fire way should
Most companies are very quick to hire and slow to fire, when really it should be the other way around.
office people together
If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
mean emotional impact
To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
communication people the-end-of-the-day
Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.
believe interesting figures
I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
thinking people important
I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
service-culture focus-in-business satisfaction
Customer service shouldn't just be A department, it should be the entire company.
marketing culture brands
Your culture is your brand.