Tony Hsieh
Tony Hsieh
Tony Hsiehis an American internet entrepreneur and venture capitalist. He is the CEO of the online shoe and clothing shop Zappos. Prior to joining Zappos, Hsieh co-founded the internet advertising network LinkExchange, which he sold to Microsoft in 1999 for $265 million...
NationalityAmerican
ProfessionBusinessman
CountryUnited States of America
long empowering culture
Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
culture brands
Your brand is your culture.
thinking enjoy-life culture
I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
losing-everything culture losing
Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
marketing culture care
We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
culture company indicators
The brand is just a lagging indicator of a company's culture.
long culture way
What’s the best way to build a brand for the long term? In a word: culture.
fall culture fall-into-place
Get the culture right, and everything else just falls into place.
culture printing partners
Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
character destiny service-culture
For individuals, character is destiny. For organizations, culture is destiny.
inspirational service-culture suffering
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
service-culture focus-in-business satisfaction
Customer service shouldn't just be A department, it should be the entire company.
marketing culture brands
Your culture is your brand.
both business change definitely elements fun launching quickly turn
For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast.