Tony Hsieh
Tony Hsieh
Tony Hsiehis an American internet entrepreneur and venture capitalist. He is the CEO of the online shoe and clothing shop Zappos. Prior to joining Zappos, Hsieh co-founded the internet advertising network LinkExchange, which he sold to Microsoft in 1999 for $265 million...
NationalityAmerican
ProfessionBusinessman
CountryUnited States of America
thinking enjoy-life culture
I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
shoes company sells
Zappos is a customer service company that just happens to sell shoes.
passion purpose best-business
The best businesses are really ones that can combine passion, profits, and purpose.
people stories shapes
Help shape the stories that people are telling about you.
seems
Things are never as bad or as good as they seem.
numbers vision progress
Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
losing-everything culture losing
Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
educational technology emotional
Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
marketing culture care
We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
running long purpose
Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
fun inspiration games
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
culture company indicators
The brand is just a lagging indicator of a company's culture.
lists moral periods
I made a list of the happiest periods of my life & I realized that none of them involve money.
sorry people investing
Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.