Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture want culture
What you want to be defines what you become.
commitment service-culture want
When the customer makes contact, he does not want a quote. He wants a commitment.
giving want today
Give your customers what they want today, and help them see tomorrow.
service-culture delight want
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
service-culture quality want
Good customers want good quality service. Great customers want it even more.
service-culture want being-the-best
If you want to be the best, find the best in others.
people vision want
Create a compelling service vision. When people want to, they will.
service-culture trying may
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
ordinary extraordinary
Everything ordinary has the potential to be extraordinary.
people term third
You can't be the third term of Bush. People want change. They want a different direction.
brought elected good manager office run theory
I think that he is a good manager who brought to office a whole different theory on how to run government, which is why he was elected in the first place.
approaches government management perhaps white
I think that he approaches government differently than perhaps his predecessors, but I don't think it has anything to do with the White House, per se, but his management style.
blame carries natural pay tone
It's natural to want to blame somebody. But I don't think that in the end, as long as he carries through with the kind of tone he set today, that he'll pay any kind of price.
bit cash flow guy smells
I must admit, there's a little bit of 'this guy smells like a winner.' And that's aiding, I think, the cash flow tonight.