Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
yesterday today tomorrow
What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.
strong today tomorrow
Let today's strong performance be your starting point for tomorrow.
service-culture imagination today
Let your imagination soar. What you can do for customers is more than you see today.
giving want today
Give your customers what they want today, and help them see tomorrow.
past service-culture today
What you did in the past is how you got to today. What you do today is how you will get to the future.
waiting today too-late
Don't wait. Tomorrow may be too late to do the things you can today.
giving care today
How much good can you do today? How much love can you give? How much care and kind attention?
service-culture trying may
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
ordinary extraordinary
Everything ordinary has the potential to be extraordinary.
people term third
You can't be the third term of Bush. People want change. They want a different direction.
brought elected good manager office run theory
I think that he is a good manager who brought to office a whole different theory on how to run government, which is why he was elected in the first place.
approaches government management perhaps white
I think that he approaches government differently than perhaps his predecessors, but I don't think it has anything to do with the White House, per se, but his management style.
blame carries natural pay tone
It's natural to want to blame somebody. But I don't think that in the end, as long as he carries through with the kind of tone he set today, that he'll pay any kind of price.
bit cash flow guy smells
I must admit, there's a little bit of 'this guy smells like a winner.' And that's aiding, I think, the cash flow tonight.