Ron Kaufman
Ron Kaufman
Ron Kaufmanis a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service...
service-culture promise quality
Quality is more than a promise, it's genuine performance.
mean giving promise
Your promise means more than the words you use to give it.
service-culture promise culture
Words not kept break more than a promise.
service-culture promise littles
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
service-culture promise testimonial
Testimonials describe what has been, and are a promise of what is to come.
service-culture trying may
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
ordinary extraordinary
Everything ordinary has the potential to be extraordinary.
people term third
You can't be the third term of Bush. People want change. They want a different direction.
brought elected good manager office run theory
I think that he is a good manager who brought to office a whole different theory on how to run government, which is why he was elected in the first place.
approaches government management perhaps white
I think that he approaches government differently than perhaps his predecessors, but I don't think it has anything to do with the White House, per se, but his management style.
blame carries natural pay tone
It's natural to want to blame somebody. But I don't think that in the end, as long as he carries through with the kind of tone he set today, that he'll pay any kind of price.
bit cash flow guy smells
I must admit, there's a little bit of 'this guy smells like a winner.' And that's aiding, I think, the cash flow tonight.
bush dog eye george lap looking overcome reason running solid voters
George Bush was called a lap dog for Ronald Reagan. You have to overcome that. You have to overcome that by looking the voters right in the eye and have a solid reason why you are running for president.
along folks loyal president understand
These folks know the president very well. They get along terrific. They understand each other, and they're loyal to each other. As long as you're organized, disciplined, well-managed, they'll survive.