Britt Beemer
Britt Beemer
admiration america assist buy customers deserves employees happy high level low prices questions seem stores willing
Wal-Mart deserves their high admiration level because they do what they say. They give America a place to buy at low prices in stores where employees seem happy to be there and willing to assist customers when questions are asked.
abandon bought brand consumers higher means number products third
I think at least a third of consumers that previously bought her products will abandon the brand. A number higher than that means the brand is dead.
anger higher level
I think 10 years ago if this would have happened, there would have been a much higher level of aggravation, anger and frustration in the marketplace.
biggest border complaints-and-complaining hear high hotel issue price rates retailers single word
High hotel rates that border on price gouging are the single biggest issue that I hear retailers complaining about, and they usually use the word 'abuse' in their complaint,
certain happens known product retailers return
What's happens is retailers become known for certain things. You want to be known for some product category. You want to be known for a return policy.
christmas consumers seen
I've never seen this many consumers not done with their Christmas shopping.
apparel benefit cause colder completed created dollars excitement form holiday hot percent research sales shopping spent start top watch weather weekend
Electronics is particularly hot cause there is nothing else that has created much excitement for consumers. Our research indicates that 44 percent of shoppers have completed their holiday shopping and about 20 percent still have to start it. This weekend we think more dollars will be spent overall. Apparel sales could benefit form colder weather but watch out for electronics to come out on top again.
categories continue growth lead sales
Electronics continue to lead all categories in year-over-year sales growth for the holidays.
christmas consumers discount employee example great last mood sale spending success
The success of GM's employee discount sale is a great example that consumers still are in a mood to buy. However, I think Christmas spending could be a little narrower than last year.
advised battles clients fight might types
I've advised clients that when you get into these types of situations, the PR battles are so bad. You might as well get out of it and not fight it.
final hard lose market product teen whether
(Teens) are hard to market to because they have to see the final product before they can tell you whether they like it. When you lose teen customers, it's hard to get them back.
aggressive buying drive parents point spent stores time
At this point in the buying season, parents have only spent $71.96 so far, so there is time for stores to get aggressive and drive more sales,
consumers enamored year
Consumers this year just never got enamored with what they saw.
buying cards christmas customers free gift money protective value
Customers are being just as protective with their gift cards as they were with their own money when buying Christmas gifts. The idea of free money is all in the past. They want value or something very special.