Ken Blanchard
Ken Blanchard
Kenneth Hartley Blanchardis an American author and management expert. His extensive writing career includes over 60 published books, most of which are co-authored books. His most successful book, The One Minute Manager has sold over 13 Million books and translated into many languages...
NationalityAmerican
ProfessionBusinessman
Date of Birth6 May 1939
CountryUnited States of America
numbers people focus
Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
ego important asking
Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help.
people waiting praise
Don't wait until people do things exactly right before you praise them.
littles taught management
Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
encouragement people giving
When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever
spiritual alive action
The Hoffman Process brings forth spiritual leadership in a person. It made my spirituality come alive. Through the Hoffman Process I actually brought my faith into my daily actions.
jobs service-culture inspirational-customer-service
Customer service is not a department, it's everyone's job.
winning tennis wells
Business is like tennis. Those who serve well win.
organization goal groups
The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.
expectations want fans
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
real communication people
Real communication happens when people feel safe.
giving people feel-good
A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
limits succeed
Do your best to succeed and push the limits without violating them.
leadership real fire
The quality of a leader is reflected in the standards they set for themselves." Ray Kroc "If some of today's leaders don't relearn the value of a smile, they'll be unable to fire up others' ability to find real enjoyment in their work.