Jeffrey Gitomer
Jeffrey Gitomer
Jeffrey Gitomeris an American author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development. He lives with his family in Charlotte, North Carolina...
NationalityAmerican
ProfessionAuthor
Date of Birth11 February 1946
CountryUnited States of America
customer perceive
Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable.
begin bought customers discover
There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.
aspect business customers ease judging people product rating
Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.
secret sucessful customers
The secret to sucessful customer service starts with YES!
opportunity choices customers
Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?
use customers
Use your CRM to retain customers.
loyal-customers apathetic satisfied
Satisfied customers are apathetic. Loyal customers will be your advocate.
loyalty educational loyal-customers
Customer satisfaction is worthless. Customer loyalty is priceless.
friendly inspirational-customer-service repeats
Friendly makes sales - and friendly generates repeat business.
display match themselves
Most salespeople would like to think of themselves as being rock stars, but they don't display the talent to match their definition.
dress grew held high home jeans population school sent strict thousand town wore
I grew up in an upper-middle-class town with a population around 12,000. My high school held around a thousand kids. All smart. We had a strict dress code. If you wore blue jeans to school, they sent you home.
best boss bosses hear highest praise refer rock talk
When you hear bosses talk about their best salespeople, they often refer to them as rock stars. It's the highest praise your boss can give someone on your team.
adjunct
We use social media as an adjunct to my total media/market outreach.
teaching people matter
It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.