Jakob Nielsen
Jakob Nielsen
burden design enjoy extra people web
It's an extra burden on the user, too. People are on the Web not to enjoy your Web design, but to get something done.
convey design goal good multimedia similar start time using
It's about time we start using more multimedia to convey information, ... Good multimedia design is similar to film design. The goal is not to be flashy.
errors design messages
Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action.
design designer users
Users are not designers.
support design site
If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints,
design elements principles
A general principle for all user interface design is to go through all of your design elements and remove them one at a time.
design designer users
Designers are not users.
design grumpy website
A bad website is like a grumpy salesperson.
design website backdrop
Ultimately, users visit your website for its content. Everything else is just the backdrop.
self design attention
To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior.
successful design wonderful
Even the best designers produce successful products only if their designs solve the right problems. A wonderful interface to the wrong features will fail.
fastest line multimedia quality reduce slow suffer user web
Right now, the Web is so slow that even the fastest line is going to suffer with multimedia and get in the way of the user's goals, and reduce the quality of the user experience.
abandoned action attention horribly pay people
People pay horribly little attention to their intranets, ... People used to think intranets were where all the action is. Right now, it's abandoned territory.
expected found item people
People give up if the item is not found where it's expected to be,