Herb Kelleher
Herb Kelleher
Herbert "Herb" David Kelleheris the co-founder, Chairman Emeritus and former CEO of Southwest Airlines...
NationalityAmerican
ProfessionEntrepreneur
Date of Birth12 March 1931
CountryUnited States of America
business kid people
When I started working on Southwest Airlines, I kid you not, only people flying on business and very wealthy people ever flew.
people advice mind
One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.
texas nuts people
Everybody in Texas would tell me that they thought I was nuts trying to start Southwest Airlines. There probably weren't 10 people in the state who would have given a plug nickel for our chances of making a dollar. So sometimes, you need a little courage, too, just to buck popular opinion.
leadership people treats
If you don't treat your own people well, they won't treat other people well.
people
The business of business is people.
air people cost
Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air.
practice people personality
People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine.
successful helping-others people
You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.
people more-time
The more time I spend with our people, the more I find out about our business.
people firsts treats
Your people come first, and if you treat them right, they'll treat the customers right.
people design tragedy
The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.
inspiration ideas people
I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration.
attitude dna people
We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
crazy ideas people
You must be very patient, very persistent. The world isn't going to shower gold coins on you just because you have a good idea. You're going to have to work like crazy to bring that idea to the attention of people. They're not going to buy it unless they know about it.