Herb Kelleher
Herb Kelleher
Herbert "Herb" David Kelleheris the co-founder, Chairman Emeritus and former CEO of Southwest Airlines...
NationalityAmerican
ProfessionEntrepreneur
Date of Birth12 March 1931
CountryUnited States of America
responsibility boat egomania
Power should be reserved for weightlifting and boats, and leadership really involves responsibility.
brother airline-business fire
If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.
organization soul understanding
Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding
turkeys essentials maintenance
Wild Turkey whiskey and Philip Morris cigarettes are essential to the maintenance of human life!
heart differences soul
The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.
hustle treats employee
Treat your employees like customers.
couple vomiting disease
I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.
inspiration ideas people
I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration.
needs employee satisfied
If employees aren't satisfied, they won't promote the product we need.
leadership stronger company
A company is stronger if it is bound by love rather than by fear.
attitude dna people
We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
airline-business green way
If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.
attitude skills teach
You don't hire for skills, you hire for attitude. You can always teach skills.
crazy ideas people
You must be very patient, very persistent. The world isn't going to shower gold coins on you just because you have a good idea. You're going to have to work like crazy to bring that idea to the attention of people. They're not going to buy it unless they know about it.