Herb Kelleher
Herb Kelleher
Herbert "Herb" David Kelleheris the co-founder, Chairman Emeritus and former CEO of Southwest Airlines...
NationalityAmerican
ProfessionEntrepreneur
Date of Birth12 March 1931
CountryUnited States of America
like-you treats employee
You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.
people advice mind
One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.
leader followers excellent
To be an excellent leader, you have to be a superb follower,
texas nuts people
Everybody in Texas would tell me that they thought I was nuts trying to start Southwest Airlines. There probably weren't 10 people in the state who would have given a plug nickel for our chances of making a dollar. So sometimes, you need a little courage, too, just to buck popular opinion.
leadership people treats
If you don't treat your own people well, they won't treat other people well.
practice trying imagine
It is my practice to try to understand how valuable something is by trying to imagine myself without it.
needs bucks littles
Sometimes you need a little courage too just to buck popular opinion.
people
The business of business is people.
air people cost
Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air.
jobs mean substance
Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.
practice people personality
People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine.
thinking winning priorities
Succession planning has been a major priority at Southwest for quite some time. We think we have come up with a winning combination of talent for our company reorganization.
successful helping-others people
You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.
people more-time
The more time I spend with our people, the more I find out about our business.