Herb Kelleher
Herb Kelleher
Herbert "Herb" David Kelleheris the co-founder, Chairman Emeritus and former CEO of Southwest Airlines...
NationalityAmerican
ProfessionEntrepreneur
Date of Birth12 March 1931
CountryUnited States of America
america records statistics
We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.
forgiving weakness egomania
I forgive all personal weaknesses except egomania and pretension.
pain ass infringement
The Wright Amendment is a pain in the ass, but not every pain in the ass is a constitutional infringement.
dream taken airplane
The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest from a three-airplane dream to a 500-airplane reality.
people firsts treats
Your people come first, and if you treat them right, they'll treat the customers right.
steel nerves neurotic
It takes nerves of steel to stay neurotic.
baby airplane thinking
I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation and I walked up to it and I kissed that baby on the lips and I cried.
people design tragedy
The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.
crusades employee involved
You [the employees] are involved in a crusade.
home important bricks
The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.
life-lesson scared life-death
I learned it by doing it, and I was scared to death.
attitude skills train
Hire for attitude, train for skill.
decision able
I've always been able to make erroneous decisions very quickly.
treats employee customers
You have to treat your employees like customers