Herb Kelleher
Herb Kelleher
Herbert "Herb" David Kelleheris the co-founder, Chairman Emeritus and former CEO of Southwest Airlines...
NationalityAmerican
ProfessionEntrepreneur
Date of Birth12 March 1931
CountryUnited States of America
coming customer employees enduring green happy motivated mysteries pleases treats
If the employees come first, then they're happy, ... A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring Green mysteries of all time, it is just the way it works.
like-you treats employee
You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.
crusades employee involved
You [the employees] are involved in a crusade.
treats employee customers
You have to treat your employees like customers
hustle treats employee
Treat your employees like customers.
needs employee satisfied
If employees aren't satisfied, they won't promote the product we need.
gotten surprised
DFW has gotten so big I'm surprised its not been implicated in a steroid scandal,
appears chance good looking might seen total
I would have to say from looking at the scene, as I've seen it, it appears there's a good chance it might be a total loss,
anyone apart blown difference family mundane perhaps start war
I'd say my mother made more of a difference to me than anyone else did. I know that's a conventional and perhaps mundane answer, but my family was blown apart at the start of World War II.
business kid people
When I started working on Southwest Airlines, I kid you not, only people flying on business and very wealthy people ever flew.
airlines business fear guess worst
I guess the worst moment I ever had in business was the fear that Southwest Airlines wouldn't get off the ground.
Just because you don't announce your plan doesn't mean you don't have one.
airlines spirit
The spirit of Southwest Airlines is exuberant, it's caring, it's dedicated, it's diligent, it's fun, it's rewarding, it's a joy.
business fly incidental
I tell my employees that we're in the service business, and it's incidental that we fly airplanes.