Edwards Deming
Edwards Deming
William Edwards Demingwas an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics. In his book The New Economics for Industry, Government, and Education, Deming championed the work of Walter Shewhart, including statistical process control, operational definitions, and what Deming called the "Shewhart Cycle" which had evolved...
management prevailing requires style system undergo understand view
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
causes common confusing special
Confusing common causes with special causes will only make things worse.
happen instant
It does not happen all at once. There is no instant pudding.
causes common confusing management results special
Management by results is confusing special causes with common causes.
ask help solve
Let us ask our suppliers to come and help us to solve our problems.
quality
You can not inspect quality into the product; it is already there.
experience wrong
Does experience help? NO! Not if we are doing the wrong things.
outcome work
We should work on our process, not the outcome of our processes.
american-scientist define exactly
You can not define being exactly on time.
american-scientist fear whenever wrong
Whenever there is fear, you will get wrong figures.
american-scientist emphasis
The emphasis should be on why we do a job.
american-scientist expanding manager
Any manager can do well in an expanding market.
american-scientist mistakes system telling worker
When a system is stable, telling the worker about mistakes is only tampering.
lower relationships result
The result of long-term relationships is better and better quality, and lower and lower costs.