Edwards Deming
Edwards Deming
William Edwards Demingwas an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics. In his book The New Economics for Industry, Government, and Education, Deming championed the work of Walter Shewhart, including statistical process control, operational definitions, and what Deming called the "Shewhart Cycle" which had evolved...
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If you do not know how to ask the right question, you discover nothing.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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All anyone asks for is a chance to work with pride.
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Innovation comes from the producer -- not from the customer.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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It is not necessary to change. Survival is not mandatory.
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It is not enough to do your best; you must know what to do, and then do your best.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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We should work on our process, not the outcome of our processes.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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If you stay in this world, you will never learn another one.
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Confusing common causes with special causes will only make things worse.