Edwards Deming
Edwards Deming
William Edwards Demingwas an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics. In his book The New Economics for Industry, Government, and Education, Deming championed the work of Walter Shewhart, including statistical process control, operational definitions, and what Deming called the "Shewhart Cycle" which had evolved...
knowledge lack
Lack of knowledge . . . that is the problem.
american-scientist ask discover
If you do not know how to ask the right question, you discover nothing.
american-scientist average fifty percent seventy worker
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
boast bring business customers profit project repeat
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
american-scientist anyone asks chance work
All anyone asks for is a chance to work with pride.
innovation producer
Innovation comes from the producer -- not from the customer.
american-scientist describe
If you can't describe what you are doing as a process, you don't know what you're doing.
american-scientist necessary survival
It is not necessary to change. Survival is not mandatory.
american-scientist
It is not enough to do your best; you must know what to do, and then do your best.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
Off we go to the . . . Milky Way!
activity aim clear defined directly include life plans relate system terms value
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone... The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
ignorance paying penalty
There is a penalty for ignorance. We are paying through the nose.
aim choice clearly matter possible
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.