Edwards Deming
Edwards Deming
William Edwards Demingwas an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics. In his book The New Economics for Industry, Government, and Education, Deming championed the work of Walter Shewhart, including statistical process control, operational definitions, and what Deming called the "Shewhart Cycle" which had evolved...
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Let us ask our suppliers to come and help us to solve our problems.
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If you do not know how to ask the right question, you discover nothing.
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All anyone asks for is a chance to work with pride.
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Confusing common causes with special causes will only make things worse.
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It does not happen all at once. There is no instant pudding.
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Management by results is confusing special causes with common causes.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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You can not inspect quality into the product; it is already there.
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Does experience help? NO! Not if we are doing the wrong things.
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We should work on our process, not the outcome of our processes.
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You can not define being exactly on time.
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Whenever there is fear, you will get wrong figures.
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The emphasis should be on why we do a job.
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Any manager can do well in an expanding market.