Robert Passikoff
Robert Passikoff
castle fighting level looking queen valley
She used to be the queen in the castle on the hill, looking down on everyone else in the valley, ... Now she's in the valley with everyone else, fighting it out on a level terrain.
advertising consumers days engaging event heads large special takes
Engaging consumers these days ? in their minds, in their hearts, in their heads ? takes more than advertising on a special event to a large audience.
added blessed bought brought buy consumers count martha maybe pay premium price product remove sheet thread value
Martha brought added value to the product. Consumers bought a 100 thread count sheet that was blessed by Martha. If you remove her name, the product still exists. Consumers may buy it but maybe won't pay the premium price for it,
company distance immediate remains
Will the company survive? That remains to be seen, ... The immediate thing for MSO to do is distance the company from Stewart.
apology brand everybody front great particular putting risk understand
Her particular brand of hubris, not withstanding her apology and contrition, well, you had to understand that everybody would be watching. There is great risk in putting her back in front of so many people.
martha platform
She's not ducking what happened. This is a platform to show the reformed Martha to the world.
companies contact employees fact points touch waking
More companies are waking up to the fact that one of the most important touch points they have is when employees have contact with customers.
enormous financial issue knows stand
While it's an enormous financial institution, the issue is that they don't really stand for anything. Everyone knows them, but no one knows what they stand for.
broad customer financial personal service umbrella
umbrella sense of real personal treatment, real customer service and spanning a broad financial arena.
book buying completing haunt manuscript microsoft mistakes nine sooner split
Two mistakes haunt me: Not completing the manuscript of my book sooner and not buying Microsoft in 1986 before it split nine times.
found
It wasn't just that she was found guilty. She was also found to be mean-spirited.
accessible means reached style target
Target means style at accessible pricing. Wal-Mart hasn't reached that point.
brand certainly customer fashion impossible willing
It's difficult, but in these times, when the customer is willing to look around for fashion, it's certainly not impossible for Wal-Mart's new brand to succeed.
bored consumer easily fact product substitute
The fact is that you don't want the consumer to get bored with your product or they'll easily substitute it with something else.