Richard Hayne
Richard Hayne
Richard Hayne is the president and CEO of Urban Outfitters, an American chain of clothing retailers. He has been the chairman and president since 1976 and the CEO since the retirement of Glen Senk in 2012...
NationalityAmerican
ProfessionBusinessman
Date of Birth26 May 1947
CountryUnited States of America
experience precision store
The store experience must become a performance, with the energy and precision of a Broadway play.
bells customer degree hour means mobile offer offering stores wants whistles
We must permeate the stores with creativity and offer service when and to the degree the customer wants it. Of course, it means offering all the omni bells and whistles they want, like in-store pickup, same-day delivery, and mobile point of sale, and all of this must be done every hour of every day the store is open.
both business continue continues experience fact measured move shopping stores traffic virtual
While stores continue to be a very important part of our business, there is no mistaking the fact that the customers' shopping preference, measured by both traffic and sales, continues to move to a virtual experience.
along shop store wholesale
In Asia, Free People, along with World Co., Ltd. of Japan, will launch a shop in Shinjuku and a freestanding store and wholesale showroom in Harajuku.
agree distinct exciting experience harold invite product resonates space square stores urban visit year
I invite you all to visit our new Harold Square or Space 98 stores in New York. I think you'll agree with me that these stores have a distinct Urban Outfitters personality, with fresh, exciting product and an experience that resonates with the 18 to 28 year old urban-dwelling customer.
bedroom businesses certain cities created father grown home moved people places pockets stayed suburb suburbs work worked
The suburb in the 1950s was a bedroom community. The father worked in the city, and the mother stayed home. Now people live and work in the suburbs, and businesses have grown up or moved from cities to certain pockets of what was once the suburbs and created these places that are like cities.
accomplish brand customer ensuring exciting focused offer plan product relationship talk
Each brand leader is focused on ensuring that the brand relationship with its customer is strong and differentiated. To accomplish this differentiation, we plan to offer her even more unique product and talk with her in new and exciting ways.
across became brand communication creativity functional great hallmark quite success urban
Quite frankly, the Urban brand organization became too siloed, with too little communication across functional areas. The great creativity that has been the hallmark of our success became stifled.
attitude speaks
Psychographics speaks more to an attitude, a lifestyle.
besides compelling continue desirable engagement imagery offering people produce
Besides offering desirable products, the Free People brand continue to produce some of the most compelling imagery and customer engagement in the industry.
brand inclusion seen terrain traffic
Terrain has seen a strong uptick in brand awareness and direct-to-consumer traffic from their inclusion in the Anthropologie Group.
accuracy believe brand depends structural success
We believe there is no fundamental structural changes in the young-adult market. There are, of course, fashion changes, and the success of each brand depends on the accuracy with which it predicts those changes.
brands built deeply execute formula grow resonate success teams
We have built brands that resonate deeply with our customers. Our strategy to grow these brands is clear, and we have strong teams in place to execute this strategy. That is our formula for success.
I would never and did not ever characterize myself as a hippie.