Richard Hayne
Richard Hayne
Richard Hayne is the president and CEO of Urban Outfitters, an American chain of clothing retailers. He has been the chairman and president since 1976 and the CEO since the retirement of Glen Senk in 2012...
NationalityAmerican
ProfessionBusinessman
Date of Birth26 May 1947
CountryUnited States of America
both business continue continues experience fact measured move shopping stores traffic virtual
While stores continue to be a very important part of our business, there is no mistaking the fact that the customers' shopping preference, measured by both traffic and sales, continues to move to a virtual experience.
leaves main type
When our customer leaves Urban Outfitters, the Main Line is the type of place where more of them go than don't.
capturing channel larger repeated
For many years, we have repeated that the direct-to-consumer channel is growing and capturing a larger share of our customers' wallet.
aged clothes clothing list man saturday suburban
For a suburban man aged 30 to 40, hell is going clothing shopping on a Saturday afternoon. There are about 5,000 other things they would put on the list ahead of clothes shopping.
relationship
We have a relationship with our customer, and that relationship translates into sales.
affords capability closer
There is no question that there is a capability that the Internet affords us to get a closer look at the customer and to be closer to the customer.
demand expansion help home initiative product time
Over time, demand from Registry should help support the home product expansion initiative and vice-versa.
almost mall
At a mall you can almost get frostbite, it's so boring. Looking different is worth a lot.
absolute companies flows model sort wisdom
The model a lot of companies use is a very pyramidal model which sort of designates that all creativity, all wisdom flows from the top. We think that's the absolute wrong model.
anybody cancer cause contribute except
As a company, we don't contribute to any cause except noncontroversial things like a breast cancer walk. I don't know anybody who is 'for' breast cancer.
collection customer ideas inspire life lifestyle listen offer ourselves particular talk wants
At URBN, we see ourselves as customer specialists, a collection of brands, each one specializing in one particular customer group, a particular lifestyle or a life stage. We offer her things she wants in environments that inspire her. We talk to her and listen to her ideas and opinions.
business job promote
Our job as a business is not to promote a political agenda. That's not what we do.
brands building compelling concept face lifestyles mindful produce retail superior waver
Going forward, we are mindful of the challenges we face in the competitive retail landscape, but we have demonstrated that our concept of building compelling brands that focus on the customers' lifestyles can produce superior results. We will not waver from that concept.
allow believe brand easy engage fully necessary rarely return solid urban
Repositioning a brand is never easy and rarely without pain. I believe the Urban brand is making the necessary changes that will allow it to more fully engage its traditional customer and return to solid profitability.