Mike Boyd
Mike Boyd
altogether book people ticket tickets
To do this is nickel-and-diming. People will end up bypassing the skycap altogether and going to the ticket counter, or they'll book tickets on another airline.
advantage pay people security smoke speed
There's no advantage to this at any airport. It doesn't speed anything up and people would pay $80 for the same security they get now. There's no better security. It's just a lot of smoke and mirrors.
customer monkey people repeat service
It's like monkey see, monkey bad. People say customer service is bad, so people just repeat that.
cutting edge employees morale people problem service telling united
If there's a morale problem at United Airlines, the employees aren't telling people about it. Their service is at the cutting edge of excellence.
calendar people ticked
If those people making the calendar are ticked off, they have a reason.
airline industry letting tolerating
The airline industry is tolerating this and letting it go,
iceberg sound
That scraping sound may not be an iceberg after all,
pay
Their pay won't be what it used to be.
air areas cost problems revenue severe unlike
US Air has still got some severe revenue problems, ... Unlike say Northwest, who only had one or two areas of cost problems . . . US Air has a lot of them.
screaming yelling
There will be screaming and yelling and gnashing of teeth, but at the end of the day it will probably get approved. They know what's at stake.
bottom company normal
This is not like a normal negotiation - the company set the bottom line, and that was it.
carriers cheap costs full low service taking
Southwest is taking on two entrenched carriers that have low costs and a full service product, ... And it is not a cheap airport.
defensive good job minutes taking ten
Ten minutes and we didn't get anything. That hurt. They did a good job of taking us out of our offense, and we did a good job of taking them out of theirs. It was an old-fashioned defensive struggle.
far
You're not too far off. You're on the money,