Kurt Ebenhoch
Kurt Ebenhoch
airline expect online percent satisfying sure travel trying via
Each airline is making a significant investment. What we're trying to do is make sure we're satisfying our customers' online travel needs. We expect by 2003 that 20 percent of bookings will come to us via Internet.
airline expect online percent satisfying sure travel trying via
Each airline is making a significant investment, ... What we're trying to do is make sure we're satisfying our customers' online travel needs. We expect by 2003 that 20 percent of bookings will come to us via Internet.
affected air impact included markets operations survey traffic weather
The survey was unscientific and completely random, and included markets that could have been affected by weather or air traffic which impact the operations of all airlines, not just Northwest.
airlines avoid certainly delay happens hard regret work
It's certainly an unfortunate delay. We regret the inconvenience; we apologize. We work hard to avoid this. It happens to other airlines as well.
aircraft causing high job number service
We experienced a job slowdown, causing a high number of aircraft to be out of service.
airline operate prepared structure
We are prepared to operate the airline with our new maintenance structure indefinitely.
affected aircraft completion events factor hurricane improved including katrina leading month negatively operations service start steadily strike weather weeks
Northwest's operations steadily improved after the start of the AMFA strike. In the weeks leading up to the strike during the month of August, Northwest's on-time performance, completion factor and aircraft out of service were negatively impacted by an AMFA slowdown, as well as weather events including Hurricane Katrina that negatively affected the operations of all airlines.
affected aircraft completion events factor hurricane improved including katrina leading month negatively operations service start steadily strike weather weeks
Northwest's operations steadily improved after the start of the AMFA strike, ... In the weeks leading up to the strike during the month of August, Northwest's on-time performance, completion factor and aircraft out of service were negatively impacted by an AMFA slowdown, as well as weather events including Hurricane Katrina that negatively affected the operations of all airlines.
adequate confident number qualified recruit
We are very confident that we will be able to recruit an adequate number of experienced and qualified replacement technicians.
buying customers gauge test
Customers are buying it, but it is very, very early. This is a test to gauge customer reaction.
aisle appalled charge
I was appalled that they would charge me (extra) for my aisle seat.
board continue mediation national talk
We continue to talk with the National Mediation Board and AMFA,
agreement continue negotiate progress reaching
We continue to negotiate and are making progress in reaching a consensual agreement with our pilots.
continue progress reaching
We continue to make progress with ALPA and PFAA on reaching consensual agreements.