Kurt Ebenhoch
Kurt Ebenhoch
listening program success test
From the outset, we said that the program was a test and we said that we would be evaluating its success and listening to our customers.
broad change flights markets november number offered provides reducing schedule serve
Many markets we serve will see no change in the number of flights offered with this schedule. Our November schedule provides the markets we serve with broad time-of-day coverage, while judiciously and responsibly reducing capacity.
constantly landscape product sure
We're constantly assessing competitive landscape to make sure our product is priced competitively.
agreed bargaining meet ongoing options parties resolution review status thursday
The parties have agreed to meet Thursday to review the status of bargaining and what options remain, if any, for resolution of the ongoing strike,
along december early fell historical improved levels northwest peer performance relative rest results short
While our December on-time results fell short of historical levels at Northwest along with the rest of the industry, early indications are that our performance improved in January, individually and relative to our peer group.
consider markets serve
We consider all of the markets we serve to be competitive.
biggest flight hurricane impact schedule
The biggest impact on our flight schedule right now is Hurricane Katrina.
added customers giving seats value
It's a test. For those customers who value seats with added legroom, we're giving them this choice.
airlines avoid certainly delay happens hard regret work
It's certainly an unfortunate delay. We regret the inconvenience; we apologize. We work hard to avoid this. It happens to other airlines as well.
assignment customers exist factors higher load low market seat value
With the low fares that exist in the market today, load factors are higher than ever. As a result, customers value seat assignment more than they have in the past.
aircraft causing high job number service
We experienced a job slowdown, causing a high number of aircraft to be out of service.
airline operate prepared structure
We are prepared to operate the airline with our new maintenance structure indefinitely.
discuss future issues labor private unions
We are having private conversations with each of our labor unions to discuss issues impacting the future of Northwest.
available remain return willing
We remain available and willing to return to the table.