Ken Blanchard
Ken Blanchard
Kenneth Hartley Blanchardis an American author and management expert. His extensive writing career includes over 60 published books, most of which are co-authored books. His most successful book, The One Minute Manager has sold over 13 Million books and translated into many languages...
NationalityAmerican
ProfessionBusinessman
Date of Birth6 May 1939
CountryUnited States of America
jobs should customers
Customer service should not be a department, customer service is everyone's job.
jobs service-culture inspirational-customer-service
Customer service is not a department, it's everyone's job.
jobs organization goal
Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
leadership jobs commitment
The only job security you have today os your commitment to continuous personal improvement.
best people teach telling
The best way to teach people is by telling a story.
certain less people raise spiritual
The world is less certain and predictable now. When there's uncertainty, people raise spiritual issues.
good people produce
People who produce good results feel good about themselves.
american-businessman benefit responsibility shepherd
Too many leaders act as if the sheep... their people... are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
compete criticize fighting ridiculous rituals stop talk
Our 'franchises' never talk to each other. They compete with each other and criticize each other. We've got to stop this ridiculous fighting over rituals and regulations.
applause care customers heard profit taking
I once heard profit is the applause you get for taking care of customers and your people,
leader important our-relationship
As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
hurt horns
It never hurts to toot your own horn once in a while.
people
Catch people in the act of doing something right.
use horns ifs
If you don't toot your own horn, someone else will use it as a spittoon.