Eric Rabe
Eric Rabe
contract fully impossible intense late people predict remains sides since talking talks unions yesterday
We have been talking with the unions since late yesterday afternoon, ... non-stop intense talks with all sides fully engaged. It remains impossible not predict when these talks will end in a contract and get people back to their jobs.
address agree call centers customers face hard issue job people provide question raised service solution stress tough union work workplace
Now the union has raised the issue of workplace stress, and we're working on a solution to that too, ... The work done in call centers we all agree is tough and the people that do this work face a hard job. The question is, how can we address issue of job stress and still provide customers with the service they want and that they deserve?
anxious contract deadline helpful people point ready serious union
When you get to a point where you think people are ready to go home... that sometimes is helpful to have a deadline to get people focused, ... I think people are serious about getting a contract and getting things back the way they should be for customers. I think the union people are just as anxious to do that as we are.
call customers good people prospects sales sell service view
We sell our service to customers who call us, ... Our view is that if people don't want to be called, they won't be good sales prospects anyway.
collapse continue details forward looking people quickly sleep talk until
We're looking forward to nailing down the details as quickly as we can. We'll continue to talk until people collapse and even then we could talk in our sleep if we have to.
people position results strike
We're in a position that could results in a new contract, and the end of the strike and getting people back to work.
agree agreement believe complete honestly hours matter obviously people situation time together
I honestly believe we are in a situation where this could come together in a matter of hours if people agree that it's time to do that, but we haven't been able to get that kind of an agreement from the unions. Frankly, we think we're there. Obviously there's not complete agreement on this.
competing competition people turn
It's not competition yet, but . . . it may turn out to be yet another way in which people are competing with us.
bargaining confront continue continuing difficult exhausting frankly issues plug sort status
The status of the bargaining is that we are continuing to talk. We continue to frankly plug through some of the more difficult issues that confront us. It's become sort of an intense, exhausting sort of a process. We're working through the issues one at a time.
competitor effective goes objective second strike wireless
As this strike goes into the second week, the objective of this is for us to be able to be the most effective competitor in the wireless sector,
asking business contract eliminated jobs manage means union unit work
We are asking each business unit to manage their work flow, which means managers' jobs have been eliminated, not the union positions, and we have eliminated contract work,
allow approve company continue contract process remain street unions willing
We continue to negotiate, and we continue to be hopeful. However, the negotiating process is a two-way street and the unions have not been willing to approve a contract that would allow the company to remain competitive.
accurate amount amplified hard information issue position stories tend true work
But getting our accurate position out there on this issue is something we've had to work hard to achieve, ... A sizeable amount of inaccurate, or even blatantly biased, information makes its way to the web, and the more sensational stories - true or not - tend to get amplified by repetition.
payroll
She is not on our payroll at this point.