Eric Rabe
Eric Rabe
behavior business negotiate normal outrageous refused
We think their behavior is outrageous for normal business commerce. Essentially they have refused to negotiate with us.
change issues move movement moving positive seen situation
We have seen some positive movement on some of the issues, but this is a situation with a lot of moving parts. Those issues could change as we move to other issues.
anxious contract deadline helpful people point ready serious union
When you get to a point where you think people are ready to go home... that sometimes is helpful to have a deadline to get people focused, ... I think people are serious about getting a contract and getting things back the way they should be for customers. I think the union people are just as anxious to do that as we are.
competitor effective goes objective second strike wireless
As this strike goes into the second week, the objective of this is for us to be able to be the most effective competitor in the wireless sector,
call customers good people prospects sales sell service view
We sell our service to customers who call us, ... Our view is that if people don't want to be called, they won't be good sales prospects anyway.
anybody certainly continue interest negotiate walking
We will certainly continue to negotiate with anybody who's here. We have no interest in walking away from talks.
asking business contract eliminated jobs manage means union unit work
We are asking each business unit to manage their work flow, which means managers' jobs have been eliminated, not the union positions, and we have eliminated contract work,
accurate amount amplified hard information issue position stories tend true work
But getting our accurate position out there on this issue is something we've had to work hard to achieve, ... A sizeable amount of inaccurate, or even blatantly biased, information makes its way to the web, and the more sensational stories - true or not - tend to get amplified by repetition.
payroll
She is not on our payroll at this point.
address agree call centers customers face hard issue job people provide question raised service solution stress tough union work workplace
Now the union has raised the issue of workplace stress, and we're working on a solution to that too, ... The work done in call centers we all agree is tough and the people that do this work face a hard job. The question is, how can we address issue of job stress and still provide customers with the service they want and that they deserve?
address conscious demands looking program variety ways
We're looking at a variety of ways to address the demands of the marketplace. We're also very conscious of program contracts.
built couple date expect extra good permission plans start stick sure
When we started making plans to start the service, we didn't know for sure what date the FCC would give us permission to start, so we built in a couple of extra days. We're going to stick to schedule. We don't think AT&T has a very good case, and we don't expect them to get a stay.
collapse continue details forward looking people quickly sleep talk until
We're looking forward to nailing down the details as quickly as we can. We'll continue to talk until people collapse and even then we could talk in our sleep if we have to.
allow chance channels help ideas maybe mechanism object pay reality religious television
Some groups, maybe religious groups, object to some programming that's on television and don't want to see it, but furthermore don't want to pay for it. I think the reality is that if you want to allow the development of new programming ideas and give start-up channels a chance to get out there and see if they're going to be successful, you need some mechanism to help get them going.