Eric Rabe
Eric Rabe
bargaining confront continue continuing difficult exhausting frankly issues plug sort status
The status of the bargaining is that we are continuing to talk. We continue to frankly plug through some of the more difficult issues that confront us. It's become sort of an intense, exhausting sort of a process. We're working through the issues one at a time.
repair services slower
Some other services may be slower as well, like repair or installation.
payroll
She is not on our payroll at this point.
address agree call centers customers face hard issue job people provide question raised service solution stress tough union work workplace
Now the union has raised the issue of workplace stress, and we're working on a solution to that too, ... The work done in call centers we all agree is tough and the people that do this work face a hard job. The question is, how can we address issue of job stress and still provide customers with the service they want and that they deserve?
address conscious demands looking program variety ways
We're looking at a variety of ways to address the demands of the marketplace. We're also very conscious of program contracts.
built couple date expect extra good permission plans start stick sure
When we started making plans to start the service, we didn't know for sure what date the FCC would give us permission to start, so we built in a couple of extra days. We're going to stick to schedule. We don't think AT&T has a very good case, and we don't expect them to get a stay.
call customers good people prospects sales sell service view
We sell our service to customers who call us, ... Our view is that if people don't want to be called, they won't be good sales prospects anyway.
behavior business negotiate normal outrageous refused
We think their behavior is outrageous for normal business commerce. Essentially they have refused to negotiate with us.
change issues move movement moving positive seen situation
We have seen some positive movement on some of the issues, but this is a situation with a lot of moving parts. Those issues could change as we move to other issues.
anxious contract deadline helpful people point ready serious union
When you get to a point where you think people are ready to go home... that sometimes is helpful to have a deadline to get people focused, ... I think people are serious about getting a contract and getting things back the way they should be for customers. I think the union people are just as anxious to do that as we are.
anybody certainly continue interest negotiate walking
We will certainly continue to negotiate with anybody who's here. We have no interest in walking away from talks.
accurate amount amplified hard information issue position stories tend true work
But getting our accurate position out there on this issue is something we've had to work hard to achieve, ... A sizeable amount of inaccurate, or even blatantly biased, information makes its way to the web, and the more sensational stories - true or not - tend to get amplified by repetition.
believe both certainly committed impossible issues management predict remains unions
I believe both unions and certainly management bargainers are committed to resolving the issues and getting a contract, ... But it remains impossible to predict when a settlement will actually be reached.
agree agreement believe complete honestly hours matter obviously people situation time together
I honestly believe we are in a situation where this could come together in a matter of hours if people agree that it's time to do that, but we haven't been able to get that kind of an agreement from the unions. Frankly, we think we're there. Obviously there's not complete agreement on this.