Eric Rabe
Eric Rabe
believe days few framework general good obtaining optimistic reached sure
We believe we reached a good general framework for obtaining a contract, but right now we're down to the wire. I'm still optimistic that we'll get it done in a few days but I'm not sure we'll get it done today.
agree agreement believe complete honestly hours matter obviously people situation time together
I honestly believe we are in a situation where this could come together in a matter of hours if people agree that it's time to do that, but we haven't been able to get that kind of an agreement from the unions. Frankly, we think we're there. Obviously there's not complete agreement on this.
agreement believe continue continues contract fervent hope negotiate process progress quickly reach strike within workers
It's our fervent hope that we will be able to negotiate that contract and get it over as quickly as possible. We continue to believe that we've made progress and that the end of this negotiation process continues to be within reach. We believe we can reach an agreement quickly and get workers back on the job. We want this strike to be over.
believe both certainly committed impossible issues management predict remains unions
I believe both unions and certainly management bargainers are committed to resolving the issues and getting a contract, ... But it remains impossible to predict when a settlement will actually be reached.
change issues move movement moving positive seen situation
We have seen some positive movement on some of the issues, but this is a situation with a lot of moving parts. Those issues could change as we move to other issues.
anxious contract deadline helpful people point ready serious union
When you get to a point where you think people are ready to go home... that sometimes is helpful to have a deadline to get people focused, ... I think people are serious about getting a contract and getting things back the way they should be for customers. I think the union people are just as anxious to do that as we are.
behavior business negotiate normal outrageous refused
We think their behavior is outrageous for normal business commerce. Essentially they have refused to negotiate with us.
competitor effective goes objective second strike wireless
As this strike goes into the second week, the objective of this is for us to be able to be the most effective competitor in the wireless sector,
call customers good people prospects sales sell service view
We sell our service to customers who call us, ... Our view is that if people don't want to be called, they won't be good sales prospects anyway.
anybody certainly continue interest negotiate walking
We will certainly continue to negotiate with anybody who's here. We have no interest in walking away from talks.
asking business contract eliminated jobs manage means union unit work
We are asking each business unit to manage their work flow, which means managers' jobs have been eliminated, not the union positions, and we have eliminated contract work,
accurate amount amplified hard information issue position stories tend true work
But getting our accurate position out there on this issue is something we've had to work hard to achieve, ... A sizeable amount of inaccurate, or even blatantly biased, information makes its way to the web, and the more sensational stories - true or not - tend to get amplified by repetition.
payroll
She is not on our payroll at this point.
address agree call centers customers face hard issue job people provide question raised service solution stress tough union work workplace
Now the union has raised the issue of workplace stress, and we're working on a solution to that too, ... The work done in call centers we all agree is tough and the people that do this work face a hard job. The question is, how can we address issue of job stress and still provide customers with the service they want and that they deserve?