Stephen Covey
Stephen Covey
Stephen Richards Coveywas an American educator, author, businessman, and keynote speaker. His most popular book was The 7 Habits of Highly Effective People. His other books include First Things First, Principle-Centered Leadership, The 7 Habits of Highly Effective Families, The 8th Habit, and The Leader In Me — How Schools and Parents Around the World Are Inspiring Greatness, One Child at a Time. He was a professor at the Jon M. Huntsman School of Business at Utah State University at the...
NationalityAmerican
ProfessionSelf-Help Author
Date of Birth24 October 1932
CitySalt Lake City, UT
CountryUnited States of America
The power to distinguish between person and performance and to communicate intrinsic worth flows naturally out of our own sense of intrinsic worth.
when you get a good night's sleep and wake up ready to produce throughout the day.
If we do not teach our children, societ will. And they-and we-will live with the results.
It is one thing to make a mistake, and quite another thing not to admit it.
It comes from within.
When you have too many top priorities, you effectively have no top priorities.
If you say to one flower, 'Grow,' but you water another, the first one won't grow.
Would you not agree that relationships are built on trust? Would you not also agree that most individuals think more in terms of "me-my wants, my needs, my rights? What would wisdom dictate - would it not direct us to focus on trust-building principles and sacrificing 'me' for 'we'?"
In my own experience, both personally and professionally, I've learned that you don't wait to confront reality. It doesn't get easier. It doesn't get better. And, in some cases, if you don't get the relevant information from people and act quickly, you start losing options. You're into damage control.
I know it is possible not only to restore trust but to actually enhance it. The difficult things that we got through with the important people in our lives can become fertile ground for the growth of enduring trust - trust that is actually stronger because it's been tested and proved through challenge.
Consequences are governed by principles, and behavior is governed by values; therefore, value principles!
"You can buy a person's hand, but you can't buy their heart. His heart is where his enthusiasm, his loyalty is. You can buy his back, but you can't buy his brain. That's where his creativity is, his ingenuity, his his resourcefulness."
If I try to use human influence strategies and tactics of how to get other people to do what I want, to work better, to be more motivated, to like me and each other-while my character is fundamentally flawed, marked by duplicity and insincerity-then, in the long run, I cannot be successful. My duplicity will breed distrust, and everything I do-even using so-called good human relations techniques-will be perceived as manipulative.
In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.