Sanjay Kumar
Sanjay Kumar
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Clearly, every company needs a leader. That's an important part of being the CEO of the company.
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Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.
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To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.
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There is nothing in the company that is either above or below me, as far as I'm concerned.
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There is an increasing trend to have the call center representative portray the same image that the company is out there marketing.
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Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model.
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We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product.
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Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.
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I'm equally comfortable in getting out there and taking a stand when I have to take a stand.
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I think that a lot of companies are still amazingly price sensitive.
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I have a high degree of confidence about India's growth potential in IT.
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That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
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It didn't make a lot of sense for us to be doing Lotus Notes implementations.
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Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.