Michael Armstrong
Michael Armstrong
atlantic bell brand close customers damaged direct fail features financial harm levels lost meeting performance provide required service suffer time timely
Bell Atlantic has not even come close to meeting performance levels required by the Telecom Act, ... Our brand is damaged each and every time they fail to provide our customers with service or features in a timely manner. We also suffer direct financial harm from lost revenues and costly re-works.
borders coming companies compete further open people products reach services spring support wherever
Borders all over the world are coming down, and as they come down opportunities spring up, ... Companies reach further to compete with their products and services, and when they want to open shop, wherever they want to open shop, they want those communications services to support their people and their products, and we've got to be there.
deal gives provide reach service strategy universal
The deal gives us reach to some 283 countries, ... It also gives us a facilities-based strategy to provide universal service to our customers.
broadband business data decline growing impact nearly reflects revenue services total
While our total revenue reflects the impact of the industry-wide decline in long-distance voice, we are growing revenue in Business Data and IP services and our Broadband business by nearly 14 percent,
advanced choice deliver expect homes local phone run service services waiting wire
Americans have been waiting for someone to run another wire to their homes to give them a choice in local phone service and deliver the advanced services they expect in a competitive market,
adopt believe best comparable decision interests necessary policies policy
While we did not make this decision lightly, we believe it is necessary and in the best long-term interests of our shareowners to adopt a dividend policy comparable to the policies of our competitors,
commitment means mutual
What today's announcement means is a mutual commitment to make this work,
america money network operator starts stops traffic
We've had some starts and some stops with America Online. The way a network operator like we make money is with network traffic ... we just haven't been able to get together.
america money network operator starts stops traffic
We've had some starts and some stops with America Online, ... The way a network operator like we make money is with network traffic ... we just haven't been able to get together.
business fishing maybe salmon
Maybe when we go salmon fishing we'll know more about that, ... They're one of our business customers; it's a big business.
company creation phase recognize results time today transform value
We set out to transform this company from a point-to-point long-distance company. The results today are strong. They need to be better, and they will be. But it's now time to recognize the value creation phase of our strategy.
advanced company dominated generation information last leader line product single transform video voice year
The acquisitions and investments we've made over the last year will transform AT&T from a company dominated by a single product line -- long-distance voice - into the leader in a new generation of advanced communications, information and video services.
ancient assumed engineers profound romans stood whenever work
The ancient Romans had a tradition: whenever one of their engineers constructed an arch, as the capstone was hoisted into place, the engineer assumed accountability for his work in the most profound way possible: he stood under the arch.
companies essential global growth japan key largest opportunity strong three venture
Japan has one of the largest concentrations of multinational companies in the world. It's an extraordinary growth opportunity for all three companies and it is essential that the global venture have a strong distributor in this key market.