Margaret Heffernan
Margaret Heffernan
Margaret Heffernan is an international businesswoman, author, interviewer, and TED speaker. She is currently settled in the UK in the city of Bath...
NationalityAmerican
ProfessionBusinesswoman
CountryUnited States of America
organization issues people
Every organization has issues and concerns which are known about by many people who choose to remain silent.
leaving want hassle
Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.
sleep email waking
Everyone I know feels harassed by email which has invaded their waking and sleeping hours.
mean sleep time-zones
On overnight flights, I have trained myself to get to sleep almost instantly after takeoff. I always listen to the same audiobook on my iPod so my brain knows, regardless of time zone, that that voice means it's time for bed.
air sea dysfunction
Instead, we have found ourselves gasping for air in a sea of corruption, dysfunction, environmental degradation, waste, disenchantment and inequality—and the harder we compete, the more unequal we become.
motivation inspiration mean
[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.
motivation inspiration skills
The truth won't set us free - until we develop the skills and the habit and the talent and the moral courage to use it.
issues long invisible
As long as it (an issue) remains invisible, it is guaranteed to remain insoluble.
opposites invisible feels
Making those around you feel invisible is the opposite of leadership.
secret information blind
The biggest catastrophes that we've witnessed rarely come from information that is secret or hidden. It comes from information that is freely available and out there, but that we are willfully blind to.
phones cells bears
The cell phone has become the adult's transitional object, replacing the toddler's teddy bear for comfort and a sense of belonging.
organization water people
Huge open source organizations like Red Hat and Mozilla manage the collaboration of hundreds of people who don't know one another and have spent no time hanging around the water cooler.
mistake long matter
As long as they are well-intentioned, mistakes are not a matter for shame but for learning
data people leader
Bosses and leaders everywhere should cherish the people who bring them bad news, disappointing data or hard problems.