John P. Kotter
John P. Kotter
views perfect people
Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.
underestimate force status-quo
Never underestimate the magnitude of the power of the forces that reinforce the status quo.
inspirational communication mean
Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.
thinking people feelings
People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.
change way sticks
In the final analysis, change sticks when it becomes the way we do things around here.
effort lasts firsts
In a change effort, culture comes last, not first.
way succeed culture
A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
exercise corporations today
Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.
appreciation wall doors
Great communicators have an appreciation for positioning. They understand the people they're trying to reach and what they can and can't hear. They send their message in through an open door rather than trying to push it through a wall.
business management economics
Leadership produces change. That is its primary function
stories hearing storytelling
We learn best - and change - from hearing stories that strike a chord within us.
leadership helping-others common-vision
Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
mean anxiety panic
A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
change thinking organization
Anyone in a large organization who thinks major change is impossible should probably get out.