John Lampe
John Lampe
act apology cause ceo change debate deeply fact personal problems sincere suffered tragic
I want my first act as the new CEO to be a sincere apology to those who have suffered personal losses, or who have had problems with Firestone tires. We can debate over cause and responsibility, for there is much that is not known. But that does not change the fact that there have been tragic accidents, and for this I am deeply sorry.
available opportunity process prove tires
I want to be very clear. Our tires are safe, and we will use every opportunity available in the process to prove that,
apparent became believe best cosmetic course decided design experience initially issue necessary recall saw steps sure taken tires unique unusual
It's not unusual for tires to experience some cosmetic cracking, and that is what we initially saw in this situation, ... As it became apparent that this was a unique circumstance, we decided a recall was the best course of action. With the design specification change, we believe we have taken the necessary steps to make sure this issue has been resolved.
analysis ford issues safety segment
Our analysis suggests that there are significant safety issues with a substantial segment of Ford Explorers,
continue ford roll tires
you could take all the Firestone tires off all Ford Explorers and they will continue to roll over.