Dee Hock
Dee Hock
Dee Ward Hockis the founder and former CEO of the Visa credit card association...
NationalityAmerican
ProfessionBusinessman
CountryUnited States of America
inspiration world spirit
The most abundant, least used, and most abused resource in the world is human spirit and ingenuity.
organization people business-success
An organization, no matter how well designed, is only as good as the people who live and work in it.
people heaven rules-and-regulations
Heaven is purpose, principle, and people. Purgatory is paper and procedure. Hell is rules and regulations.
business believe command-and-control
To put it another way, I believe that purpose and principle, clearly understood and articulated, and commonly shared, are the genetic code of any healthy organization. To the degree that you hold purpose and principles in common among you, you can dispense with command and control. People will know how to behave in accordance with them, and they'll do it in thousands of unimaginable, creative ways. The organization will become a vital, living set of beliefs.
heart essence community
The essence of community, its heart and soul, is the non-monetary exchange of value; things we do and share because we care for others, and for the good of the place.
business work creativity
The problem is never how to get new, innovative thoughts into your mind, but how to get old ones out.
motivation integrity understanding-knowledge
Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience. Without integrity, motivation is dangerous; without motivation, capacity is impotent; without capacity, understanding is limited; without understanding, knowledge is meaningless; without knowledge, experience is blind. Experience is easy to provide and quickly put to good use by people with all the other qualities.
motivation discipline over-you
Control is not leadership; management is not leadership; leadership is leadership is leadership. If you seek to lead, invest at least 50% of your time leading yourself-your own purpose, ethics, principles, motivation, conduct. Invest at least 20% leading those with authority over you and 15% leading your peers. If you don't understand that you work for your mislabeled 'subordinates,' then you know nothing of leadership. You know only tyranny.
creativity creative mind
Clean out a corner of your mind and creativity will instantly fill it.
educational stupid intelligent
Simple, clear purpose and principles give rise to complex intelligent behavior. Complex rules and regulations give rise to simple stupid behavior.
american-businessman apply ask corporate major neurons people
An illustration I use to get people to understand it is this: I'll ask major corporate audiences: Why don't you just take all your traditional beliefs about organizations, and apply them to the neurons in your brain?
american-businessman
Make another list of things done for you that you loved. Do them for others, always.
american-businessman centuries device took wheel
Think about technological float: it took centuries for the wheel to gain universal acceptance. Now any microchip device can be in use around the world in weeks.
american-businessman corner fill instantly
Make an empty space in any corner of your mind, and creativity will instantly fill it.